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Shipping & Returns

All orders will usually be despatched within 24 business hours of receipt of cleared payment.  We ship Australia wide, direct to your door, using well established courier companies. We cannot deliver to PO Boxes.  Please ensure you nominate a street delivery address where someone can be in attendance during business hours to sign for the package.  An additional redelivery fee may be charged if the courier can not deliver on the first attempt. All orders will be sent to the address you provide during checkout, so please ensure that it is correct.

Pick up is also available from our store Monday to Friday 8.30am - 5.00pm and Saturdays 8.30am to 1.00pm

Our store address is:

Factory 9, 151-159 Princes Hwy (enter off Wedgewood Road)

Hallam  VIC  3803

Ph:  03 9702 4422

Returns:

If your item is faulty upon receipt, we will gladly offer an exchange or refund (excluding postage costs).  You must contact us within 7 days on 03 9702 4422 or email sales@motow.com.au outlining the problem.  We will issue a Returns Authorisation Number (RA#) which must be included in the return package.  Please also include your invoice number, date of purchase, name, address and a contact telephone number.  All returns are to be sent back to us within 14 days.  Items must be returned in their original packaging with accessories and instructions and must still be in a new and unused condition.  Return postage costs are payable by the buyer.

Please choose carefully as we do not offer refunds for change of mind.

Warranty:

All items are covered by a 12 Months warranty against manufacturing defects. 

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